Services
Safe
  • Free service with a 10€ deposit. Get the key from reception. The hotel will not be held responsible for objects not deposited in the safety deposit box.
Wi-Fi
  • Free Wi-Fi zone throughout the hotel. Request your password at reception. To access the Wi-Fi choose the Holiday Garden network, open our webpage www.gardenhotels.com and enter your access code.
Reception
  • Open 24 hours a day. Ask about supplements for the various “upgrades” for board basis and/or room type.
Linen change
  • Linen is changed every three days, in an effort to save water. If you do not need us to change the sheets, please let reception know and help us protect the environment.
Credit
  • We have an exclusive system available for our clients and to activate it you only have to provide details of a Visa or Mastercard and show your personal ID card or passport to our reception staff and you can then pay for any extras at the end of your stay (accommodation costs not included).
Wake-up service
  • Please request this service if you wish to be woken at a specific time.
Concierge
  • We have postage stamps for sale.
Medical Service
  • 24-hour service.
Flowers and ensaimadas
  • You can order flowers or ensaimadas if you wish.
Luggage
  • Luggage room and showers available.
Pool towels
  • We provide a towel hire service for the pool. We require a 10€ deposit for each towel which will be refunded on your departure. Should you wish to change your towel, there is a 0.50€ environmental supplement for laundering.
Reusing beach material
  • We would like to ask you to leave umbrellas, inflatables, toys, and other beach items in the designated areas to be used again, extending their useful life and reducing waste.
Rental
  • Car, bicycle and moped hire.
MASSAGES
  • Ask at reception for details on the different body, facial and foot treatments available.
PUSHCHAIRS
  • Pushchair hire service.
SHARPS COLLECTION
  • There are sharps boxes available at reception for disposal of needles, syringes and other sharp objects.
Housekeeping
  • If you prefer your room to be cleaned at a specific time of day, please speak to reception.
Telephone
  • To contact reception, dial 9. To make an outside call you need to activate your line, once activated just dial 0 followed by the prefix and number. To call another room, just dial the room number.
Air-conditioning
  • The doors and windows must be completely closed in order for the air conditioning to work properly.
Electricity
  • Voltage is 220V.
Television
  • The TV is operated by remote control. Check out our Garden Channel on numbers 1 or 2 on your TV.
Check-out
  • On the day of departure, you must vacate the room before 12:00h and leave the key at reception. We request that any outstanding bills are paid the day before departure in order to avoid queues on departure day. Ask at reception with regards to extending the time of departure.
CONSCIOUS TOWEL CHANGE
  • If you will use your towels again, just hang them on the towel rail. If you would like fresh towels, please leave the used ones in the washbasin.
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